Self Check-In Guide
Once we have you registered into our system and we’ve scheduled you for an appointment, our system will send you reminder emails. All emails pertaining to appointments should be coming from the addresses “noreply@patient-message.com” and “info@patient-message.com” with the sender name being “Yakima Integrative Health”, please ensure you have these email addresses marked as safe in your email firewall, or be sure to check your spam folder regularly for these emails. This is a step-by-step guide, if you do not need a step-by-step please know that the basic necessity to be prepared for your appointment is to fully complete self check-in by the day before the appointment, and arrive 15-30 minutes early to fill out the health history questionnaire.
Check-In
A few days before your appointment, you’ll need to complete the online check-in. The system should send out an automated reminder via email and text/call (depending on the permissions you set up when you registered). This process will ensure that we have all your up-to-date information, as well as all of your consent forms signed. To begin check-in, please either click on the link provider in your email or text, or log in to our portal (the link is located on the top bar of our website). The following is a step-by-step of how to check-in.
Step 1
Once you log-in, it will take you to this main page of the portal. If you do not see the “Check In” button, it is too early to do self-check in and you will need to wait until a two business days before your appointment. Once the check in button is available, please click it.
Step 2
This is what the patient information section will start as. If you do not wish to have this information input for your account, then feel free to check “I prefer not to answer” and set the marital status dropbox to “Unknown.”
Step 3
This is what the main part of the patient information section. If none of your information has changed since you registered, feel free to confirm and submit.
Step 4
The next step is to add your insurance. It will ask for pictures of your card’s front and back. This part is also appreciated, but we will still get a high quality scan of your card at the appointment. If you do not have your physical card, please ensure that you at least have a printed copy of the card from your insurance, which can typically be found through your insurance’s online portal (there will usually be a PDF you can download).
Step 5
This is the required step of the online check-in. You will need to read and e-sign all of the forms for your appointment. There should be a total of 6 forms: Registration Agreement, Privacy Policy Acknowledgment, Financial Policy, Office Policy, Consent for Naturopathy, and Consent for Acupuncture.
This is what the read and sign page looks like. Simply click on the PDF to make it larger, then read through the terms and sign and submit.
Step 7
This is the final step of the self check-in. Please input any supplements or prescribed medications that you are currently taking. If you do not know the exact date that you began the supplement/medication, then please estimate.
Congrats!
You’ve completed all the necessary pre-appointment steps. Please remember to come 15-30 minutes early to fill out the in-clinic Health History Questionnaire, and to bring your insurance, ID card, and payment for the appointment. We accept card, check, or exact cash.